Complaints procedure

 

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We welcome any feed back that can help us improve our service.

If you have a complaint or concern about the service you received from one of our dentists/dental hygienist or any of our staff working in the practice, please let us know.

We hope that most problems can be easily and quickly resolved if you address the problem directly to the dentist or staff member concerned.

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If your problem cannot be sorted out in this way you can make a complaint by writing or talking to the principal dentist.

We appreciate that you let us know about your complaint as soon as possible and we will acknowledge your complaint within five working days. We shall then investigate your complaint and aim to find out what happened and what went wrong, see if we can offer some kind of solution to the problem and ensure you receive an apology, where this is appropriate. We will also try to identify what we might be able to do differently in the future to make sure this problem doesn’t happen again to you or someone else.

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Please note that we keep strictly to the rules of confidentially. If you are complaining on behalf of someone else, we need to see proof that you have permission to do so in form of a note signed by the person you complain on behalf of.

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If you are not satisfied with the result of our complaint procedure, a formal complaint can be referred to The Dental Complaints Service or The General Dental Council.

If you are still not happy with the outcome of your complaint, you can finally contact the Parliamentary and Health Service Ombudsman.